Support
Are you needing assistance? Let us help!
Our commitment to customer service is top priority. We strive to offer quality products, but more importantly, back those products with prompt, courteous and knowledgeable customer support. How do we do this? It’s simple. We offer a variety of services that can be tailored to meet the unique requirements of each or our customers’ needs and we offer toll-free telephone support, email support, online help manuals, training webinars, and remote and on-site training sessions. Our staff is guaranteed to be friendly, helpful and available to assist you!
If you would like to allow a remote connection to our support staff, please click here for a Live Support connection. Please note, you will need to either call or email us to let us know you need support, and a technician will be assigned to connect and assist you. You may go ahead and log into Live Support while you wait for our call back.
Click here to Email Advantage Computer Support Team
Click here to Email Jayhawk Software Support Team
Support policy:
Advantage Computers/Jayhawk Software provides support to our customers via phone, fax and/or email, Monday through Friday 8:00 a.m. to 5:00 p.m. (Central Time), excluding holidays. Customers with a current support or maintenance agreement are given PRIORITY support at a reduced rate, during the term of the agreement. When you call our office, you will reach a live person, to whom you can explain the issue or concern you are having. Every call, email or support related question is documented in a service ticket, and then assigned to the next available support technician. It is our goal that all calls/emails are returned within two hours, however, in times of high call volume, that may not always be possible. If we find that we are not able to provide the service you need within two hours, we will contact you to schedule the first available time slot on our schedule that is convenient for you.
When you email a support request to either service@aceks.com or support@jayhawksoftware.com, the entire support team is notified so that call-back time frames are less than directly emailing one individual person on the support team.
Customers without an annual support or maintenance agreement will receive service in the order the service tickets are received and will be billed at our regular hourly support rates.